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Policy Privacy Policy

Privacy Policy


THIS PRIVACY POLICY GOVERNS YOUR USE OF PRODUCTS, SERVICES, CONTENT, FEATURES, TECHNOLOGIES OR FUNCTIONS OFFERED BY BITT INC. AND/OR ANY OF ITS DIRECT OR INDIRECT SUBSIDIARIES (COLLECTIVELY REFERRED TO HEREIN AS "BITT") AND ALL RELATED SITES, APPLICATIONS AND SERVICES (COLLECTIVELY REFERRED TO HEREIN AS "BITT SERVICES") INCLUDING, WITHOUT LIMITATION, WHEN YOU PROVIDE ANY INFORMATION IN RELATION TO YOUR USE OF BITT SERVICES.

BY VOLUNTARILY PROVIDING US WITH PERSONAL AND OTHER INFORMATION, SIGNING UP FOR, ACCESSING, OR USING THE BITT SERVICES, YOU ACCEPT AND CONSENT TO THIS PRIVACY POLICY. THEREBY, ACKNOWLEDGING AND AGREEING THAT SUCH INFORMATION MAY BE TRANSFERRED FROM YOUR CURRENT LOCATION TO THE OFFICES AND SERVERS OF BITT AND AUTHORISED THIRD PARTIES. FOR THE AVOIDANCE OF ALL DOUBT, BY ACCEPTING AND CONSENTING TO THIS PRIVACY POLICY, YOU EXPRESSLY CONSENT TO BITT'S COLLECTION, USE, DISCLOSURE AND PROTECTION OF YOUR PERSONAL INFORMATION AND HEREBY DIRECT BITT TO COLLECT, USE, DISCLOSE AND/OR PROTECT SUCH DATA IN A MANNER CONSISTENT WITH THIS PRIVACY POLICY.

1. Overview

Bitt (hereinafter referred to as "we" or "us") has adopted this Privacy Policy to govern the use of Bitt Services by all users (hereinafter referred to as "you"), which includes, without limitation, individuals who use Bitt Services for personal purposes (the "Customers") and those who use the Bitt Services in the course of their trade or business (the "Merchants").

For the avoidance of doubt, this Privacy Policy applies to all users, unless otherwise expressly excluded by written agreement. By consenting to, and agreeing the terms of, this Privacy Policy, you expressly consent and agree to us processing the data you submit and/or generate in the manner set out herein. Bitt takes its access to such information very seriously and will use it only in accordance with the terms of this Privacy Policy, which describes the information we collect and how we use, share and protect that information.

For the purposes of this Privacy Policy, the term "information" means any confidential and/or personally identifiable information or other information related to users of Bitt Services, including but not limited to Customers and Merchants.

2. Collection and use of data

2.1 Data Submitted

We collect and may use information such as:

  • your account information (the "Account Information"), which includes without limitation: name, address, phone number(s), email address, username, photograph, IP address, account number(s), account types, government-issued identification number(s), date of birth, physical address, source of funds, statements and reports, currency and other account preferences;
  • Communications between you and us for customer service and/or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.);
  • the emails and phone numbers of your contacts, if you choose to invite them to use one or more of the Bitt Services as part of a referral programme (unless your contact opts to unsubscribe from our commercial mailing list(s));
  • data generated by or about transactions you complete using Bitt Services, including information related to the value, volume, nature and other details of a transaction;
  • the unique identification number associated with your mobile device used to access any of our mobile applications. For iOS users, we also collect the Apple-recommended CFUUID (the Core Foundation Universally Unique Identifier)); and
  • Other commercial and/or identification information required in order for us to comply with our anti-money laundering obligations under applicable law.

2.2 Data Generated and Other Data

We also automatically collect and may use the following data:

  • Cookies: We use cookies on our website to collect data about your visit and to allow you to navigate from page to page without having to login again on each page. We use cookies to recognise you as a customer, customise Bitt Services, content and advertising, measure promotional effectiveness, help ensure that your account security is not compromised, mitigate risk and prevent fraud, and to promote trust and safety across our Bitt Services. Cookies also allow us to count visits and see which areas and features of our website are most popular. We do not link the information we store in cookies to any information you submit while on our website. However, our use of cookies and other technologies may allow us and third parties to collect information about your browsing activities over time and across different websites following your use of Bitt Services.
  • Analytics: When you visit our website, we use third party analysis tools to collect data about your computer and internet connection. That information includes the IP address of your computer and/or internet service provider, when you access our website, the internet address of websites from which you link to our website and from which you came before landing on our website, the browser that you are using, and your navigation and preferences on our website. All of this information is used internally for the purpose of understanding how our website is being used and improving our website. We also use third party analysis tools to collect data about your use of our mobile applications. The information collected identifies the nature and timing of the actions you take within our mobile applications, including installation, registration, uploading, and certain types of navigation. All of this information is used internally for the purpose of understanding how our mobile applications are being used and to facilitate the improvement of said mobile applications.
  • Action Tags: When you visit our website, we use action tags (also called pixel tags, clear GIF or beacons) to identify some of the pages that you visit and how you use the content on those pages. Action tags may collect and transmit this data in a manner that identifies you if you have registered with our website or are logged into our website. We also use action tags in our emails to determine whether an email was opened or whether it was forwarded to someone else. When you use our mobile apps, we use action tags where you are accessing websites from links in our mobile apps. These may identify the pages that you visit and how you use the content on those pages.
  • Site Management: We aggregate data that we collect about the use of our website for administration purposes, to protect and improve our website and our systems, to better understand the preferences of our website visitors and optimize the content that we serve, to identify server problems, to compile aggregated statistics about our website usage, and to improve our marketing and research.
  • Do Not Track: Bitt Services do not currently respond to "Do Not Track" signals and operates as described in this Privacy Policy whether or not a Do Not Track signal is received.

3. Data Protection and Security

3.1 Data Protection

Bitt is committed to observing high standards of information security. We use computer safeguards such as firewalls and data encryption, enforce physical access controls to our buildings and files, and authorise access to personal information only for those employees who require it to fulfil their job responsibilities.

While we use reasonable physical, electronic and procedural safeguards to protect your personal information from loss, misuse, unauthorised access or disclosure, alteration and destruction, please be advised that we do not accept responsibility for the security of any data transmitted over the internet or information stored, posted or provided directly to a third party website, which is governed by that third party's policies.

Further information on our security practices are outlined in our Bitt Security.

3.2 Password Protection

Your ability to securely use Bitt Services also depends on your protection of your login credentials such as your product password. We strongly recommend that you do not share your password(s) with anyone. An authorised Bitt representative will never ask you for your password. Therefore, any email or other communication requesting your password or any similar information should be treated as unauthorised and suspicious. In the event that you receive such a communication, please promptly forward it to Contact Us - Bitt.

If you do share your password(s) with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you will generally be considered responsible for any and all actions taken using your password. If you believe that someone else has obtained access to your password, please change it immediately by logging in to your account and changing your profile settings. We also strongly recommend that you also Contact Us - Bitt immediately.

3.3 Data Retention

If you wish to permanently close an account associated with one or more Bitt Services, please let us know by submitting a request to Contact Us - Bitt. We may retain information about you in our databases for as long as your account is active or as needed to provide Bitt Services to you. Additionally, our retention and use of your information will be in accordance with applicable law, including our legal obligations, interest in resolving any disputes, and the enforcement of of all relevant agreements. It is important to note that the retention period may extend beyond the end of your relationship with us, as required by law or as deemed necessary in our absolute discretion.

4. Data Sharing and Disclosure

Like most banks or financial/payment service providers, Bitt works with third-party service providers that offer important functions to us, which facilitate or support our Bitt Services in some way. We, therefore, disclose user data to such third-party service providers from time to time so that their services can be effectively performed.

Bitt may also share your information for the purposes of fraud prevention, risk management, customer service, legal compliance and the provision of our services, particularly in circumstances where:

  • You have consented or otherwise given us permission to share said information;
  • We have aggregated or de-identified the information, so that it cannot reasonably be used to identify you;
  • It is required by a third party service providers who we use in delivering our service, including certain advertising, referral, operations, financial services and technology services (such as hosting providers, identity verification, support, payment, and email service providers);
  • It is, or we reasonably believe it to be, required by applicable law or legal process;
  • It becomes necessary in order to protect the rights, property and safety of Bitt, our users and the public, including, for example, in connection with court proceedings, or to detect or prevent criminal activity, fraud, material misrepresentation, or to establish our rights or defend against legal claims; and
  • It relates to the sale, merger, transfer, or reorganization of all or part(s) of our business.

5. Other Websites, Social Media Platforms and Online Services

Our Bitt Services may incorporate links to other websites, social media platforms or online services, whose privacy policies may differ from those of Bitt. Please be aware that if you submit information to any such website, social media platform or online service, your information is governed by their privacy policies, which should be read carefully prior to use. Bitt is not responsible for the practices or procedures of such third parties.

6. Nofication of Changes

This Privacy Policy may be revised over time as new features are added to the Bitt Services or as we incorporate suggestions from our customers. We may change this Privacy Policy at any time by posting a revised version of it on our website. Unless we have reasonable cause to do otherwise, we will provide you with at least 30 days' prior notice of the effective date of the revised privacy policy. This notice may take the form of a post on the "Policy Updates" page of our website(s) and/or an email. As of the effective date of the revised privacy policy, you will be considered to have consented to all changes if you continue to use Bitt Services. If, however, you disagree with the terms of this Privacy Policy, you may close your account at any time.

7. Accountabilty

Our Compliance Department is responsible for ensuring that our day-to-day practices and procedures comply with this Privacy Policy. Should you wish to access your information or have any questions about this Privacy Policy, Bitt's information practices, or your relationship with Bitt, please feel free to contact us by using Contact Us - Bitt, or by writing to us at:

Bitt Inc.
2nd Floor Mahogany Court
Wildey Business Park
Wildey
St. Michael

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